Frequently Asked Questions

Our inventory is 100% real. Unlike many competitors who list parts they don't actually have and drop-ship from the factory when you order, every part on our website is physically sitting in our warehouses right now. If it's showing as in stock, it's in stock. We don't list parts we don't have on hand.

Here's why that matters: when a competitor drop-ships, your order first has to go to Generac's factory, get pulled and packed, and ship out from there, and that alone can take 3-5 days before your part even leaves the building, before it's even in transit to you. We skip that entire step. Because we already have the part in hand, we ship it to you the same day you order. No factory lead time, no waiting on someone else's warehouse.

When you need a generator part, you're usually in a hurry. A storm just knocked out power, or your generator won't start when you need it most. With Next Day Air at checkout, you can have the part in your hands as soon as tomorrow, instead of waiting the better part of a week for it to even leave the factory.

Yes. Every part we sell is 100% genuine Generac OEM. We don't sell aftermarket knockoffs or generic substitutes. When you order a part number from us, it's the exact factory part built to Generac's specifications, so fit, performance, and safety match what came on your generator originally.

Every phone call is answered by a seasoned Generac technician, not a call center script reader. Our team has spent years actually working on these generators in the field, not just selling parts for them. When you call with a problem, you're talking to someone who understands how the part fits into the whole machine, not just someone reading a part number off a screen.

On top of that, we stock genuine Generac parts at competitive prices. If a part shows as in stock, it ships the same day, Monday through Friday. Every product page even has a live countdown timer showing exactly how much time is left to order before our shipping cutoff that day. You can shop online anytime, no appointment needed, and our team is happy to help you identify the exact part you need using your generator's model and serial number.

No, and there's a good reason why. We were actually a supplier of genuine Generac parts on Amazon for over 10 years. The problem is how Amazon structures its listings: multiple sellers get grouped together under a single product listing, regardless of whether they're selling authentic OEM parts or not.

Over time, more and more counterfeit and gray market parts showed up mixed in under those same listings. Even though we were only ever selling genuine OEM parts, customers had no way to tell which seller they'd actually get on any given order, and the poor experiences from those other sellers reflected on listings we were part of. Rather than keep our name attached to that, we stopped selling on Amazon in 2023 and now sell exclusively direct to consumer.

Buying direct from us means you know exactly who you're buying from, and exactly what you're getting: genuine Generac parts, straight from our warehouses, every time.

You don't need to. Our inventory numbers are real and update in real time, so what you see on the website at the moment you order is accurate. There's no need to call ahead just to double check.

In the extremely unlikely event that our inventory is ever off, we won't leave you wondering. We'll reach out to you directly and immediately to let you know, rather than let an order sit silently.

Yes, we offer price matching on identical genuine Generac parts. Visit our Price Match page for full details on how to submit a request.

No. You may come across coupon code websites or browser extensions claiming we offer discounts for first-time buyers or general purchases. Those are not accurate. We work on slim margins to keep our genuine Generac parts priced competitively, and we don't offer coupon codes on purchases under $5,000.

If a coupon code site is telling you otherwise, we'd take it with a grain of salt. Any code you find won't work at checkout, and we don't want you wasting time hunting for one.

Yes. If you're a business, contractor, or organization purchasing in volume, we offer tiered discount pricing at the $5,000, $10,000, and $25,000 order levels. Reach out to our sales team directly and we'll work out pricing for your order size.

The most reliable way is to use your generator's model and serial number, found on the data label attached to the unit. Submit our What Generac Part Do I Need? form with your model and serial number and a description of the part, and our team will confirm the exact part you need and get back to you by email.

Absolutely. Send us a photo of the part along with your generator's model number and we'll identify it and confirm the correct replacement part number for you.

If a part doesn't fit, we accept returns within 30 days of delivery on new, unused parts. We don't charge any restocking fees. The only deduction from your refund is our actual shipping cost. Visit our Shipping & Returns page for full details, or reach out to our support team and we'll help you get the correct part swapped in quickly.

Fast! We ship Monday through Friday, and every product page has a live countdown timer showing you exactly how much time is left to order before that day's shipping cutoff. Beat the timer, and your part ships that same day, because it's already sitting in our warehouses, not on a truck from a factory somewhere.

We know generator problems tend to show up at the worst possible time, so getting your part moving quickly is a real priority for us, not just a slogan.

A couple of quick notes on timing: if you order after Friday's cutoff, or anytime over the weekend, your order will ship out first thing Monday morning.

Yes. At checkout you can choose Next Day Air or 2-Day Air for an affordable rate. Since we only sell parts we physically have in stock, choosing expedited shipping means your part ships that same day and arrives fast. There's no factory lead time working against you.

Yes. Any order over $50 qualifies for free shipping. Once your cart totals more than $50, you'll see "Free UPS Ground Shipping" appear as an option right at checkout, alongside our Next Day Air and 2-Day Air choices if you need it faster.

We ship throughout the contiguous United States, with Next Day Air and 2-Day Air options available at checkout. We ship exclusively via UPS. We used to also offer USPS, but discontinued it due to too many lost packages, and we want your part to actually reach you.

We love our friends in Alaska, Hawaii, and Puerto Rico, but we're unfortunately not able to ship there right now. UPS rates to those areas are significantly higher than to the rest of the country, and it's not something we can offer at a reasonable price at this time.

We no longer ship directly to Canada or Mexico. This is tied to the same reason we no longer use USPS: we made the switch to shipping exclusively via UPS after too many lost packages, and that changed what's practical for international shipping.

The good news is we can still get your part to you if you have a US-based freight forwarder. Ship your order to your freight forwarder's US address, and they'll handle getting it across the border from there.

We accept returns within 30 days of delivery on new, unused parts in their original packaging. We don't charge any restocking fees. The only deduction from your refund is our actual shipping cost. Visit our Shipping & Returns page for full details, or contact our support team to start a return.

Yes. As an authorized Generac dealer, every part we sell comes with a 30-day warranty covered directly by Generac. Because it's genuine OEM and purchased through an authorized dealer like us, you get the real manufacturer backing behind it, not a third-party guess.

Absolutely. We generally encourage ordering online since it helps make sure your shipping address comes through exactly right, but we know not everyone is comfortable checking out on a website, and that's perfectly okay. Give us a call at 513-486-2442 and we'll be happy to take your order over the phone.

Yes. Our checkout is secured with industry-standard encryption, and we never store your full payment details on our servers.

Yes. You'll have your UPS tracking number the same day you place your order, as long as you order before our shipping cutoff time. If you order over the weekend, your tracking number will arrive Monday, once your order ships out.

No, this is normal and nothing to worry about. We send your tracking number out the same day your order ships, but UPS doesn't activate tracking until the package is physically scanned in at their distribution facility. That scan can take a few hours to happen after we hand the package off, so it's common for a brand new tracking number to show no updates yet.

Your order has shipped. Give it a little time and the tracking page will update once UPS scans it in. If it still shows no activity after a full business day, reach out to our support team and we'll look into it for you.

Great catch, and yes, it does look a little odd. Our number, 513-486-2442, spells out 513-48-MAGIC. Once upon a time that was simply too good a phone number to pass up, so we grabbed it, area code and all. Turns out 513 belongs to Ohio, and we're proudly based in Michigan. Worth it? We still think so.

So if you're double-checking that you've got the right company: you do. Give us a call at 513-486-2442 and a real Michigan-based Generator Magic team member will pick up, Ohio area code and all.

We're here, and during normal times, we answer every call that comes in. But we only staff our phones with trained Generac technicians, not a general call center, so each call gets real, knowledgeable help. That's great for getting the right answer, but it also means each call can take up to 15 minutes or more when someone needs real troubleshooting help.

The tradeoff shows up during major power outages: ice storms, hurricanes, and widespread outages all cause a flood of calls at the exact same time, and we simply can't scale a team of trained technicians up and down overnight to match that. During those peak times, some calls will go unanswered simply because every technician is already on the line helping someone else.

If you can't get through during one of these busy stretches, here's the fastest way to still get help:

For part lookups, use our What Generac Part Do I Need? form. It only takes four quick questions, and our team will get back to you by email with the exact part you need, no waiting on hold required.

For anything else, email us. We keep a close eye on our inbox even when the phones are slammed, and we respond quickly.

Our support team is happy to help with part lookups, fitment questions, order status, or anything else. Just reach out through our Contact page.